Privacy Policy

Last Updated: 10 June 2025  ·  Effective Date: 10 June 2025

1. Introduction

Bondwell ("we", "us", "our") is committed to protecting the privacy of everyone who interacts with our services. This policy describes what personal data we collect, why we collect it, how we use and protect it, and what rights you hold under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and any other applicable legislation.

Questions or concerns about this policy may be directed to [email protected].

2. Who We Are

Bondwell operates from 124 Thanon Mun Mueang, Si Phum, Chiang Mai 50200, Thailand. We offer adult education workshops on household communication skills and an administrative household records organisation service. We are the data controller for personal data collected through our website and sessions.

3. What Personal Data We Collect

• Contact information — name, email address, phone number, provided when you submit an enquiry or register for a session.
• Session attendance records — your first name (only) within group workshops; full name for billing and correspondence purposes.
• Website usage data — pages visited, time on site, device type, collected via analytics cookies if you consent.
• Cookie preferences — stored locally in your browser via localStorage.

We do not collect sensitive personal data (health data, financial records, legal documents). The household documents handled in our Records Setup sessions remain yours; we do not retain or copy them.

4. How We Collect Your Data

• Contact and enquiry forms on our website
• Email and telephone correspondence
• Session registration and attendance
• Analytics and cookie tools (with your consent)

5. Legal Basis for Processing

• Consent — for marketing communications and analytics cookies.
• Contract — to deliver the session or service you have booked.
• Legitimate interest — to respond to enquiries and improve our educational offerings.

6. How We Use Your Data

• To respond to enquiries and confirm bookings
• To deliver and administer sessions you have registered for
• To send you information about upcoming workshops (if you have opted in)
• To analyse website usage and improve our content (analytics cookies only with consent)
• To maintain accurate records as required by Thai law

7. Data Retention

Enquiry and booking records are retained for 2 years from the date of last contact, then securely deleted. Session attendance records (first name only, for group workshops) are retained for 12 months. Analytics data is retained for 13 months in aggregate form. You may request deletion at any time (see Section 11).

8. Data Sharing

We do not sell, rent, or trade personal data. We may share data with:

• Service providers — email and website hosting partners operating under data processing agreements.
• Analytics providers — only where you have consented to analytics cookies.
• Legal obligation — if required by Thai law or a competent authority.

9. Data Security

Data is stored on password-protected systems. Enquiry emails are encrypted in transit. We conduct periodic reviews of access controls. In the event of a breach affecting your personal data, we will notify you and the Office of the Personal Data Protection Committee (PDPC) in accordance with the PDPA timeline requirements.

10. Cookies

We use essential cookies for basic site function and optional analytics and preference cookies (with your consent). For full details, see our Cookie Policy.

11. Your Rights Under the PDPA

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (without affecting prior processing)
• Right to lodge a complaint with the PDPC (Office of the Personal Data Protection Committee, Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before providing any personal data.

13. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our site or services after changes constitutes acceptance of the revised policy.

15. Contact

Bondwell
124 Thanon Mun Mueang, Si Phum, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 88 349 6172